Terms and conditions

These terms govern your use of the AWJ website and every purchase you make through it, and they form a legally binding agreement between you and AWJ. Our privacy policy explains how we handle your personal data and forms part of these terms.

You must be at least 18 years old to place an order, or have the permission of a parent or guardian.

• Where guest checkout is available you can order without an account, or you can create one. If you do, the information you give us must be accurate and kept up to date.
• You are responsible for keeping your password confidential and for everything done through your account. Tell us straight away if you think someone else has used it.
• We may suspend or close an account that is used fraudulently, abusively or in breach of these terms.

• We take care to describe and photograph our products accurately. Coffee is a natural product: its flavour, colour and aroma vary from harvest to harvest and roast to roast, and packaging may differ slightly from the photographs.
• All prices are in UAE dirhams (AED) and include value added tax (VAT) at the applicable rate. Delivery charges, if any, are shown at checkout before you pay.
• Prices and availability may change without notice. The price that applies is the one shown when you place your order.
• If a product is shown at an obviously wrong price because of an error, we may cancel the order and refund everything you have paid.

When you place an order, you make an offer to buy the products in your basket. The contract between us is formed when your payment is authorised and we email you an order confirmation.

We may decline or cancel an order — for example if a product is out of stock, if we cannot deliver to the address given, or if we suspect fraud. If we do, we will tell you and refund everything you have paid.

An order that is not paid within the time allowed at checkout is cancelled automatically, and its items are released.

You can pay securely by card at checkout. Payments are processed by our payment provider: your card details are entered directly with them and never reach our servers. If your payment is declined, your order is not confirmed and you are not charged.

Discount codes are subject to their own conditions, such as a minimum spend, a validity period or a limited number of uses. Only one code can be used per order, and codes have no cash value.

• We deliver to addresses within the United Arab Emirates, in the emirates listed at checkout.
• Orders are usually delivered within two to four working days, and orders confirmed before 2pm on a working day normally ship the same day. Delivery times are estimates and are not guaranteed.
• Please make sure your delivery address and phone number are correct: our courier calls the number you give before delivering.
• The products are your responsibility once delivered, and become yours once we have received payment in full.
• If a delivery cannot be completed because the address is wrong or no one is there to receive it, we will contact you to arrange another attempt; additional delivery charges may apply.

You can cancel an order from your order page at any time before it ships, and we will refund the full amount to your original payment method — depending on your bank, it can take a few working days to appear. Once your order has shipped it can no longer be cancelled online; please contact us and we will do our best to help.

Because coffee and our other food products are perishable, we cannot accept returns of opened items, or of items returned simply because you have changed your mind, for reasons of hygiene and freshness. This does not affect your rights under UAE consumer protection law.

If your order arrives damaged, faulty, incorrect or incomplete, please contact us within three days of delivery with your order number and, where possible, photographs. Once we have confirmed the problem, we will send a replacement or refund the affected items in full, at no cost to you.

• You can review products you have bought and received. Reviews are checked before they are published, and appear with your first name and the initial of your last name.
• Reviews must be honest, relevant and lawful, and must not contain offensive material, personal information or advertising. We may decline or remove reviews that do not meet these standards, and we may reply to reviews publicly.
• By submitting a review, you allow us to publish and display it on our website free of charge.

The AWJ name and logo, and all content on this website — including text, photographs, graphics and design — belong to AWJ or our licensors and are protected by intellectual property laws. You may view and print pages for your personal use, but you may not copy, reproduce or use our content for commercial purposes without our written permission.

You agree not to misuse the website — for example by attempting to gain unauthorised access, interfering with how it works, introducing malicious code, or submitting false orders or enquiries. We aim to keep the website available at all times, but we cannot guarantee that it will be uninterrupted or free of errors, and we may take it offline for maintenance.

We are responsible for supplying products that match their description and are of satisfactory quality. Nothing in these terms limits your rights under UAE consumer protection law, or our liability where the law does not allow it to be limited.

Subject to that, we are not liable for losses that were not foreseeable, for delays or failures caused by events outside our reasonable control, or for business losses. Our total liability for any order is limited to the amount you paid for it.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah, and the courts of the Emirate of Sharjah have jurisdiction over any dispute arising from them. We encourage you to contact us first — most issues can be resolved quickly and informally.

We may update these terms from time to time. The version that applies to your order is the one published on the website when you placed it. The date at the top of this page shows when they were last updated.

If you have any questions about these terms or about your order, please get in touch through our contact page or using the details below.